Minority Career News
July - September 2001

Tips for Managing by Emotional Intelligence
By MCN Staff

• Minimize across the board rules. People are individuals and like to be treated as such.
• Use one-on-one encounters to learn what to say and how to say it.
• Watch and listen before taking action.
• Focus on the why of a negative comment not the what.
• Expect high performance, but tolerate failure. Good employees will experience failure and they realize when they have missed the mark.
• Use counter cyclic approaches to defuse situations. As situations intensity grow calmer. Intensity is desirable, but tension is not.

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Minority Career Network
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Sugar Land, TX 77487-1131
(281) 499-4889 fax