Voice Mail Etiquette

Voice mail is this decade's answering machine. It is an efficient way to communicate valuable information. Statistics show that only 70% of phone calls are ever completed on the first try, therefore voice mail is an important communication tool. Here are eight tips to ensure that your voice mail messages are effective and do not create professional problems for you.

• Keep messages short and to the point.
• Never leave a harsh or negative message on voice mail. This can lead to major problems. Unlike a conversation the receiver can redirect it to other people.
• Don't record anything that can be misinterpreted or is confidential.
• If you find yourself reading a prepared memo or announcement over the phone stop. It is better to just send the memo out.
• Always be prepared to leave a message. Statistics show that 70% of the time the individual you wish to speak with will not be available.
• Avoid flippant messages, even in jest.
• Remember to check your voice mail at least twice a day, especially if you receive time sensitive messages.
• Don't leave messages from noisy restaurants, parties are bars, background noise can be heard clearly.